Questions and answers

Safety and control #

Can AIM post or spend without asking me? #

Only as far as you allow. New workspaces start on Review everything, where nothing goes out until you approve it. At higher levels, an automatic item is scheduled and emailed to you first, with time to block it. See Autonomy and schedules.

Can AIM spend more than my budget? #

No. Your monthly ad budget is a ceiling. Ads are prepared paused in your own ad account, and you pay the ad platform directly.

Does AIM see my passwords? #

No. You sign in on each platform's own screen, and the platform gives AIM permission to act for you. You can remove that permission at any time, in AIM or on the platform.

What can AIM do on my accounts? #

Publish posts you approved, create ads paused, and read results. It does not delete your posts, change your account settings, or message your followers. Each integration page lists exactly what you allow.

Will AIM make things up about my business? #

Prices, offers, reviews, and results come only from your business profile. An offer must be listed and not ended before a post may mention it. If you see a wrong fact, correct it there and tell us.

Your content #

Can I use the content outside AIM? #

Yes. Copy any post, and copy or download any article, image, or video, and use it where you like. You keep ownership of the business information and brand assets you give AIM. The terms have the details.

Can I edit a post before it goes out? #

Yes. Open it under Content and change it with the assistant.

Can I use my own photos? #

Yes, and you should. Attach them in the Content chat.

Where do the images come from? #

Images are made in your brand colors, with your logo, and use your own photos when you have uploaded them. Upload photos in the Content chat to get the best results, and check each image before you approve it. To change the look, see Brand.

What languages can posts be written in? #

Set the content language under Language, time, and emails, or ask the assistant for another language for a single post.

Does a carousel count as one post? #

Yes. A carousel is one post with several slides, and it is published as one post.

Channels #

Where can AIM publish posts? #

Facebook Pages, Instagram, LinkedIn profiles and company pages, and X. See the integrations overview.

Where can AIM prepare ads? #

Facebook and Instagram, Google Ads, TikTok, Pinterest, and Reddit.

Why does my Instagram post need an image? #

Instagram only accepts posts with an image or a video. AIM makes a graphic from the words when you ask for text only.

Can AIM reply to comments for me? #

It drafts the reply in your voice. You post it on the channel and mark it replied. See Inbox.

Can AIM publish articles on my website? #

Yes, if your website has an endpoint that receives them. See Website blog. Otherwise, copy or download each article.

Account and data #

Can I manage several businesses? #

Yes. Each business or client has its own workspace, and nothing is shared between them. How many you can have depends on your plan.

Can my team or my client use it too? #

Yes. Invite them with a role that fits. See Team and roles.

What happens to my posts if I cancel? #

Everything already published stays on your channels. Pause any running ads first; they belong to your ad accounts and keep running until paused.

How do I delete my data? #

The owner can delete a workspace under Workspace settings → Advanced. After the waiting period, the workspace and all of its data are removed for good. See our privacy policy.