Plans and billing
What the subscription covers, how ad spend is kept separate, and how to change or cancel a plan.
Your subscription and your ad spend are two separate things.
| What it is | Who you pay | |
|---|---|---|
| Subscription | Your AIM plan | AIM, by card, through Stripe |
| Ad spend | What your ads cost to run | Each ad platform directly, from your own ad account |
AIM never charges you for ad spend and never holds your advertising money. The monthly ad budget you set in AIM is a ceiling for what your agents may plan. It is not a payment.
Plans #
Plans differ in how many workspaces you can have and how many agents work on each. See the current plans and prices on the pricing page.
Every plan includes all integrations, ads that are prepared paused, and the full activity record.
Managing your subscription #
Open your profile menu and choose Billing. There you can:
- see your current plan and how many workspaces you use
- change plan
- update your card and other payment methods
- download invoices
- cancel, or resume a subscription you cancelled
Billing belongs to the person who pays for the subscription and is managed from their own profile. Teammates you invite do not see it.
Changing plan #
Choose another plan on the Billing page. Your plan updates as soon as the payment is confirmed. A plan sets how many workspaces you can have, so check the number you use before moving to a smaller plan.
Cancelling #
Select Cancel subscription. Your plan stays active until the end of the period you have paid for, and you can resume it before then. Cancelling does not delete your workspaces, and it does not touch anything on your connected platforms. Ads that are running in your ad accounts keep running until you pause them there or in AIM, so pause them first.
Questions about a charge #
Contact us with the invoice number.