Troubleshooting

What to do when a post did not go out, an account needs reconnecting, or something looks wrong.

Find your problem below. If it is not here, contact us and say which workspace and which post or account it concerns.

A post did not go out #

Open the post under Content. A post that could not be published stays there with the reason, and its text is ready for you to copy.

The post says What to do
The platform asked you to sign in again Open that account under Integrations, connect again, then approve the post again
The platform did not give AIM permission to publish Connect again and leave every permission ticked
Instagram needs an image or video Open the post and ask the assistant to "make it an image" or "make it a video"
The text is longer than the channel allows Ask the assistant to "make it shorter", then approve it
The platform did not publish this post Try again in a few minutes. If it repeats, copy the text and post it yourself, and tell us
The platform could not be reached Nothing was posted. Try again in a few minutes

A post also waits if it is still Waiting for review. Approve it, or choose a higher autonomy level.

A post went out that I did not want #

Open it under Content and select Delete, and choose to remove it from the channel as well. Then stop it happening again:

  • Read the scheduled-content email and block from there in future.
  • Give yourself a longer time to review before it goes out.
  • Move to Review everything. See Autonomy and schedules.

An account will not connect #

  • You are not an admin on the platform. Most platforms only let an admin of the Page or ad account give permission. Ask an admin to connect, or to raise your access.
  • You signed in with the wrong login. Use the login that manages the business account, not a personal one.
  • Instagram does not appear. It must be a professional account. Link it to your Facebook Page, or use Continue with Instagram. See Instagram.
  • You unticked a permission. Connect again and leave every permission ticked.
  • Your role in AIM does not allow it. You need to be an owner, admin, or marketer. See Team and roles.
  • A pop-up or tracking blocker stopped the sign-in. Allow pop-ups for AIM, or try another browser.

Each integration guide has its own "If something looks wrong" section.

A connected account stopped working #

Platforms end connections after a password change, a change to your role, or a long time. Open the account under Integrations and connect again. Your content and settings are kept, and waiting posts go out after you approve them again.

Nothing is being created #

Check, in this order:

  1. Is the plan approved? Open Plan. Nothing is written until you approve it.
  2. Is a channel connected? The agents need somewhere to send posts.
  3. Are the agents on? See Workspace settings → Agents.
  4. Is your subscription active? See Plans and billing.

The chat says I reached a limit #

The Content Assistant prepares a limited amount for each workspace each day. Ask again tomorrow, or ask for fewer posts at once. Posts planned on your calendar are not affected.

The image is wrong #

  • Wrong colors or logo: check Brand. New images use it from the moment you save.
  • Too many or too few words: open the post and ask for "shorter text on the image" or "add a line under the headline".
  • Should be a photo: attach your photo in the chat and say "use my photo".
  • Should be several slides: ask to "make it a carousel".
  • Just not right: ask to "try another design".

The post states something untrue #

Block it, then correct the source: your business profile. Agents take prices, offers, and claims only from there, so a wrong fact there produces wrong posts. If the fact is correct in your profile and the post is still wrong, tell us.

A link is missing from a post #

A link is added only when the post has one: you named a page in your request, or the campaign has a landing page, and the page is on your own website. Open the post and ask the assistant to add it, naming the page.

On Instagram, links in captions cannot be tapped. The link is still shown at the end of the caption, so people can copy it.

Articles are not reaching my website #

Open Integrations → Website blog and select Save and send a test. The page says what your website answered.

  • The key was refused: the key in AIM does not match the one your website expects.
  • No page at that address: check the webhook address.
  • The address redirects: enter the final address.
  • Your website did not answer: it may be down. AIM tries again for several hours, then returns the article to review.

See Website blog and the Blog webhook reference.

I am not getting emails #

Check Workspace settings → Notifications, then your spam folder. Viewers receive no workspace emails. See Language, time, and emails.

A task in Activity did not finish #

Nothing was changed in your accounts. The agent tries again on its next run. If it keeps failing, contact us.